Terms of payment and delivery
How to order
Order from our webstore by transferring the desired products to the cart. After the order you receive an email confirmation of order. Payment is made online via the banks or credit card.
You are also welcome in our store at: Uudenmaankatu 13, 00120 Helsinki, Finland.
Delivery and packaging costs starts from 8€, which is included in the final price. The final shipping cost are determined by Finnish Post (Itella), which actuate by destination country and the weight and size of the package. If the final price is more than mentioned above, we'll send you you an e-mail with the extra postage costs. The prices do not include VAT. Astiataivas/Alexandran kammari Oy uses the marginal tax procedure (VAT 79§) in selling, buying and dealing of used products.
Customer is reponsible for the return costs. For the return the package please contact us as soon as possible, before returning.
Payment / delivery methods
In our webstore you can use the following payment methods: Visa (Debit/Credit), Visa Electron, Mastercard. Previosly mentioned payment options will go through Paytrail, witch is a Finnish payment service. You can also pay through PayPal services: Discovery and American Express .
Webstore doesn't record any payment or card information. We use the SSL-certificated payment form by Luottokunta. In credit card payments we use the international Verified by Visa and MasterCard SecureCode to verify the identity of the cardholder.
You can also pickup the items from our store (Uudenmaankatu 13, 00120 Helsinki) without packaging and delivery costs. Please inform when making a purchase if you want to get the items yourself, and we'll arrange the time of the pickup.
From our underage customers we'll need the approval of a parent or guardian.
If package is damaged in shipping, make a damage report to the post office immediately. If the product is damaged, contact us. If the damage our fault, we replace the order or make a refund to your account.
In unclear situations, please contact us. We're glad to help!